Inside Sales IT Support Specialist

About Us:
The well-established MSP is looking for a well-rounded candidate who can provide inside sales IT support for our customers and sales representatives. The ideal candidate should be well organized, detail oriented, and be able to work in a fast-paced environment, with a customer service mindset!

Position Overview:
We’re seeking a detail-oriented and tech-savvy Inside Sales IT Support Specialist to join our team. This role bridges the gap between sales and technical support, helping configure solutions, build quotes, and support our sales reps with pre-sales technical expertise.

Key Responsibilities:

• • Collaborate with sales reps to develop accurate and competitive quotes for hardware, software, IT infrastructure, and services.
  • Configure technical solutions based on customer requirements, including computers, networking equipment, cloud services, and more.
  • Work closely with distributors, vendors, and manufacturers to obtain pricing, availability, and product information.
  • Provide pre-sales technical support, including product comparisons, compatibility checks, and solution recommendations.
  • Maintain up-to-date knowledge of IT products, services, and industry trends.
  • Assist in managing vendor relationships and negotiating pricing and terms.
  • Ensure all quotes and configurations meet company standards and customer expectations.
    

Qualifications:

• • 2+ years of experience in IT sales support, technical quoting, or related role.
  • Strong understanding of IT products and services (e.g., PCs, servers, networking, cloud solutions, software licensing).
  • Excellent communication and interpersonal skills.
  • Proficiency with quoting tools, CRM systems, and Microsoft Office Suite.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience working with vendors/distributors like Ingram Micro, TDSynnex, D&H, Dell, HP, Lenovo etc. is a plus.

What We Offer:

• • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Opportunities for professional growth and certification.
  • A collaborative and supportive team environment.