Managed IT Services for SMBs
Technology should help your business grow- not hold it back. Our Managed IT Services give small and midsize businesses reliable support, stronger security, and a clear IT strategy: so you can focus on running your company instead of managing technology.
What We Offer
Technology isn’t just a tool — it’s the backbone of your business. Our Managed IT Services provide small and midsize organizations with the expertise, processes, and tools needed to keep IT running reliably and securely. Whether you need a fully managed environment or targeted support for your internal team, our services are flexible and scalable. We proactively monitor systems, manage infrastructure, support end users, and plan for the future — all while reducing risk and maximizing efficiency.What sets us apart:
- Proactive monitoring and maintenance
- 24/7 support and rapid issue resolution
- Strategic guidance and IT roadmap planning
- Flexible, per-user plans to fit your budget
- Integration with existing IT teams for co-managed solutions
Our Managed IT Services Include:
vCIO Services
Gain executive-level IT strategy without the full-time cost. Our vCIO provides technology roadmaps, budgeting, risk management, and oversight to ensure IT aligns with business goals.
IT Strategy & Consulting
Align your technology with business objectives through strategic IT consulting. Our experts help plan modernization initiatives, implement governance frameworks, and optimize technology investments.
IT Help Desk Services
Support your end users with 24/7 assistance via phone, email, chat, or secure portal. Our help desk team resolves issues quickly, trains users, and keeps productivity high.
Remote IT Support
Instant access to professional troubleshooting and system maintenance without waiting for an onsite visit. Our team resolves desktop, laptop, printer, and network issues securely and efficiently.
On-Site IT Support
Hands-on technical assistance delivered at your location for complex hardware, infrastructure, or networking issues that require physical intervention.
Server & Network Management
Proactively monitor and maintain your servers, switches, and core systems. Our 24/7 Network Operations Center (NOC) and remote monitoring platform keep your infrastructure healthy and secure.
Backup & Disaster Recovery
Protect critical data with automated backups, cloud replication, and tested disaster recovery plans. We help you recover quickly and minimize business disruption.
IT Procurement & Asset Management
Simplify hardware and software purchasing, lifecycle tracking, and licensing compliance. Keep your assets optimized, up-to-date, and aligned with business requirements.
Employee Onboarding & Offboarding
Ensure new hires are productive from day one, and departing employees’ access is revoked securely. Streamline IT processes while protecting sensitive data.
Co-Managed IT Services
Augment your internal IT team with shared responsibility solutions. From help desk support to infrastructure management, our flexible approach improves efficiency and collaboration.How Managed Services Benefit SMBs
- Reduce Downtime: Keep employees productive with proactive maintenance and rapid support.
- Strengthen Security: Mitigate cyber risks with expert-led monitoring and best practices.
- Scale Confidently: Add users, tools, or locations without overcomplicating IT.
- Reclaim Time: Spend less time putting out IT fires and more on strategic business growth.
Ready to Offload IT Headaches?
Let’s talk about how Managed IT Services can improve productivity and security for your business. >> Contact us today to schedule a consultation.
Managed IT Services Plans
Get the right level of IT support for your business. Our plans include essential IT services, proactive monitoring, and baseline security – with options to add advanced cybersecurity.
FAQ: Managed IT Services
How do I know which managed services plan is right for my business?
We evaluate your current environment, business needs, and growth plans to recommend the plan that provides the right coverage and support.
Can these services work with our existing IT team?
Absolutely. Our services are flexible and can be fully managed, co-managed, or supplement your internal team where needed.
Are your services available 24/7?
Yes. Critical monitoring, help desk support, and network management are available around the clock, with proactive alerts to prevent downtime.
Trusted. Verified. Secure.
Onward is proud to be a SOC 2 Certified Managed IT Service Provider. This third-party certification affirms that our processes, systems, and controls meet strict standards for data security, availability, and confidentiality.
Working with us means peace of mind- your data is protected, your systems are compliant, and your IT partner is held to the highest level of accountability.
