Co-Managed IT Services for Flexible Support
Augment your internal IT team with additional expertise, coverage, and strategic guidance, ensuring critical technology initiatives succeed without hiring full-time staff.
Overview & Service Inclusions
Co-Managed IT Services are designed for organizations with existing IT staff that need additional support. Our team works alongside your internal team to provide:
- 9Dedicated Technical Account Manager (TAM)
- 9vCIO and strategic IT guidance
- 9Supplemental Help Desk support
- 9Server and network monitoring
- 9Project support and IT lifecycle guidance
- 9Vendor coordination and management
Collaborate, Streamline, and Strengthen Your IT Operations
Co-Managed Help Desk
Extend your internal team’s capacity with Onward’s Co-Managed Help Desk.
We work alongside your in-house IT staff to handle user support tickets, patching, and troubleshooting: freeing your team to focus on strategic initiatives. Our shared ticketing system provides full visibility, escalation options, and detailed reporting, so you always stay in control while we handle the day-to-day workload.
Enhance Your Support Team!
Co-Managed Infrastructure
Partner with Onward to manage your servers, networks, and core systems more efficiently.
Our engineers monitor performance, apply security updates, and maintain uptime around the clock — complementing your existing IT team’s expertise. Whether you need extra hands during major upgrades or ongoing infrastructure management, we bring enterprise-level tools and best practices to your environment without the overhead.
Strengthen Your IT Backbone!
Co-Managed IT Operations
Give your internal IT team enterprise-level tools and visibility to work more efficiently alongside our managed services. This service provides your team with access to shared ticketing, project management, and reporting systems, improving collaboration, accountability, and operational efficiency.
Optimize IT Team Collaboration!
These are just a few examples of how we can augment your internal IT team. Our co-managed services are fully customizable to fit your organization’s unique needs and goals.
Benefits for Clients:
- Extend IT Capabilities: Fill skill gaps without hiring full-time staff.
- Strategic Guidance: TAMs and vCIOs help align IT with business objectives.
- Improved Response Times: Additional support ensures faster resolution for critical issues.
- Scalable Support: Adjust levels of service as business needs change.
- Seamless Collaboration: Internal and external teams work together for efficient outcomes.
Co-Managed IT Services – Frequently Asked Questions
How does co-managed IT work with our current team?
Our team collaborates with your staff, providing supplemental expertise where needed.