Application Support Specialist

Chicago, IL (hybrid)
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Onward Technologies, Inc.

About Onward Technologies Inc.:

Empowering People and Businesses to Succeed
At Onward Technologies, we’re passionate about helping people and businesses reach their full potential. We believe that a comprehensive IT plan is not a luxury, but a necessity in today’s fast-paced business environment. Let’s work together to future-proof the  technology of SMBs.

Job Description

We are seeking a knowledgeable application support specialist. The application support specialist is a key member of an overall team responding to customer inquiries related to application specific problems. They are responsive, helpful, thorough, and communicative.

 

Essential Duties and Responsibilities:

  • Respond to customer inquiries in a timely manner and utilize skills and knowledge of applications to answer questions and solve technical problems.
  • Owns ticket until completely resolved and provides follow-up with client after closed to assure continued success.
  • Assist users with configuration and settings across multiple legal and industry wide applications.
  • Contribute to software documentation and knowledgebase articles.

    Qualifications

    Ideal candidate will have experience with the Microsoft Suite of products and a wide variety of legal and non legal specific applications such as Juris, Compulaw, World Dox, Net Doc’s, Adobe, Imanage, prolaw, PClaw, sales force, caseadvantage to name a few, as well as a good understanding of general Windows operating systems, the windows registry, and other software packages that might not be listed here.

       

      Benefits

      • Competitive salary and benefits
      • Rapidly growing company with great opportunities for career progression and personal growth
      • Endless opportunities to learn something new
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      Benefits & Perks:

      As Onward Technologies grows, so do the perks and benefits we offer our employees. Here are a few highlights, but a more comprehensive list will be provided during the interview process.

      Competitive Salary

      We offer our employees fair and considerate compensation as well as ensure regular salary reviews, and more.

       

      Medical, Dental, Vision

      We do not believe you should have to worry about your health costs. We offer full medical, dental, and vision, and some.

       

      Community Wellbeing

      Volunteer opportunities that enhance and serve the communities where Onward employees and clients live.

      Holiday & Paid Time Off (PTO)

      Time to recharge and the flexibility to live your life and get your best work done.

      Team Outings

      We provide opportunities for you to support and grow with your teammates.

      Professional Development

      However you want to develop professionally - we'll be sure to help you get there.

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