Help Desk Tech - Level 1

Chicago, IL (REMOTE)
Apply Now

Onward Technologies, Inc.

About Onward Technologies Inc.:

Empowering People and Businesses to Succeed
At Onward Technologies, we’re passionate about helping people and businesses reach their full potential. We believe that a comprehensive IT plan is not a luxury, but a necessity in today’s fast-paced business environment. Let’s work together to future-proof the  technology of SMBs.

Job Description


An IT professional who provides remote technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ticket system. It is the responsibility of the help desk tech to answer the phone on shift and introduce yourself and ask for the end users’ information. The Help desk technician will then create the ticket and begin troubleshooting and resolving the issue reported. The other responsibility of the help desk technician is to watch the service board for any newly submitted tickets and respond to those tickets accordingly. All work should be documented in our ticket system so when shifts are switched, we can make smooth handoffs to other members of the team.


Technical Requirements:

  • Basic understanding of computer networks and wireless networks.
  • Proficiency with Windows 10 and desktop operating systems
  • Proficiency with MS Office applications.
  • Basic understanding of VDI and thin clients
  • Basic Understanding of Active Directory
  • Active Directory Administration
  • Basic understanding of MFA and how to administer it
  • General technical Troubleshooting Skills
  • Basic understanding of Ipad’s and Mobile devices

Soft Skills

  • Strong communication and writing skills
  • Able to work independently
  • Customer Service driven
  • Able to follow directions
  • Outside the box thinking
  • Good on the phone with people
  • Desire to help people
  • Ability to understand when to escalate an issue
Please enable JavaScript in your browser to complete this form.
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
Please submit your resume. We accept .pdf, .doc, docx, and .odt formats.
Click or drag a file to this area to upload.

Benefits & Perks:

As Onward Technologies grows, so do the perks and benefits we offer our employees. Here are a few highlights, but a more comprehensive list will be provided during the interview process.

Competitive Salary

We offer our employees fair and considerate compensation as well as ensure regular salary reviews, and more.


Medical, Dental, Vision

We do not believe you should have to worry about your health costs. We offer full medical, dental, and vision, and some.


Community Wellbeing

Volunteer opportunities that enhance and serve the communities where Onward employees and clients live.

Holiday & Paid Time Off (PTO)

Time to recharge and the flexibility to live your life and get your best work done.

Team Outings

We provide opportunities for you to support and grow with your teammates.

Professional Development

However you want to develop professionally - we'll be sure to help you get there.