Level 1 Help Desk

Job Description

Summary:

Help Desk Technician is an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email.

Technical Requirements:

• Ability to reload and repair Windows OS, including virus removal for Windows 7 and Windows 10/11.
• Clear understanding of computer networks (Routers, modems, network switches, Wi-Fi, etc.).
• Proficiency with Windows 10 navigation.
• Proficiency with MS Office applications.
• Computer hardware replacement and troubleshooting.
• Ability to install peripherals (Printers, scanners, etc.).
• Ability to prep IT equipment for installations
• Ideal Technical Knowledge:
• Windows Server 2008/2012/2016 OS proficiency; AD, DNS, and Group Policy.
• Experience with network troubleshooting and network equipment.
• Experience MS Office 365, specifically Exchange Online and EOP.
• Experience with backup applications (Veeam, Datto, Symantec Backup Exec, IBackup, ESET, etc.).

Interpersonal Requirements:

• Impeccable communication and writing skills.
• Courteously answer phones and provide IT support to clients.
• Must have a good presentation, be efficient, fast on problem-solving, creative and enjoy working with people.
• Must have a valid driver’s license.
• Willingness to travel locally to customers in tri-state area.
• Highly motivated team player with great interpersonal skills to fit into a great office environment.

Benefits

• Competitive salary and benefits
• Rapidly growing company with great opportunities for career progression and personal growth
• Endless opportunities to learn something new