Application Support

Onward has a dedicated team of US-based application experts that act as a single point of contact for your IT team and end-users.

Every day, we put our skills, tools and experience to work for you.

Regardless of your company size or industry regulatory requirements, Onward’s experts are available to help.

We support industry-leading applications like:

  • NMicrosoft Office (Outlook, Word, Excel, PowerPoint)
  • NMicrosoft Teams
  • NMicrosoft SharePoint
  • NNetDocuments
  • NiManage Work 10
  • NProLaw
  • NAdobe Acrobat
  • NDropBox
  • NCitrix Receiver
  • NCisco AnyConnect
  • NSonicWALL NetExtender
  • NChrome
  • NFirefox
  • NInternet Explorer/Edge
… and more

Application Training:

Onward has expert trainers on staff to provide interesting, interactive sessions tailored to your business workflows.
  • AWe can provide training for many major applications including Microsoft Office, Windows 10, Adobe Acrobat, NetDocuments, iManage, and more.
  • AWe create sessions that are helpful, interesting, and convenient. We have provided Lunch & Learn, Deep Dive, tips & tricks, and office hours training sessions to clients in many industries
  • AWe work directly with you before the session to ensure sessions are customized to fit your users’ needs and provide customized handouts for every session.
  • AOther training topics include Security Awareness, Cybersecurity Hygiene, Document Management, and more.

Discover the Business Benefits

  • A central point of contact for all IT issues and requests
  • A predictable cost model
  • Consistent call handling and documentation
  • Reduction in overstaffing
  • Increased staff productivity

Our help desk allows you to focus on running your business.

Rapidly Resolve Issues


There are many benefits to outsourcing your IT Help Desk. Here are just a few.

Increased Focus on Core Business:

By outsourcing your help desk, you can free up your time and resources to focus on core business activities.

Cost Reduction:
Outsourcing your help desk can be more cost-effective than hiring and training in-house staff.
Access to Expertise:
Outsourcing provides access to a pool of experts with diverse skills and experience, allowing you to benefit from their expertise.
24/7 Support:
Outsourcing your help desk can provide round-the-clock support, ensuring that your customers receive immediate assistance when they need it.
Improved Customer Satisfaction:
Outsourcing to a professional help desk service can improve customer satisfaction by providing timely and effective support.

Streamline Your Business with Reliable IT Services

Managed Services Plans

Convenient service plans based on our clients’ needs.

Managed Security Services Plans

We will manage your complete security framework.

Strategy and Consulting

Expertise to help you develop a strategy that wins.